Technology Adoption and User Satisfaction in Implementing a Smart Retractable Locker

This study investigates the technology adoption and user satisfaction in implementing a smart retractable locker designed to enhance security, accessibility, and efficiency in managing personal and institutional belongings, focusing on users’ perceptions of its performance across key quality indicators. With the increasing demand for secure storage solutions in schools, offices, and public facilities, the integration of smart technologies offers a potential response to challenges related to safety, monitoring, and user convenience. Anchored on the Technology Acceptance Model (TAM) as a guiding framework, the research aimed to determine how accuracy, reliability, efficiency, and durability shape users’ acceptance and satisfaction with the system. A descriptive research design was utilized, involving students, faculty, and staff as respondents who interacted with the smart retractable locker system during its trial phase. Data was collected employing validated questionnaires, system monitoring, and descriptive statistical analysis. Findings indicated that respondents had highly favorable views regarding the system's quality. Concerning accuracy, the lockers received an average score of 4.24 (SD = 0.61), which corresponds to an Outstanding rating. Reliability was also rated Outstanding with mean score of 4.23 (SD = 0.69). Efficiency and durability also received Outstanding ratings of 4.22 (SD = 0.63) and 4.22 (SD = 0.64) respectively. This consistency indicates user satisfaction across all dimensions and emphasized the system's secure, reliable, and efficient provision of storage. Findings indicate the smart retractable locker has great promise for broader use in educational and workplace environments. The system meets user needs regarding accuracy, reliability, efficiency, and durability, as well as the security. The study confirms that satisfaction for quality performance will encourage the adoption of advanced technologies like smart lockers.