Systematic Literature Review of Lean Communication Process from Sender to Receiver

This study systematically reviews the lean communication process from sender to receiver, focusing on critical factors including lean communicators’ skills, lean information, lean messaging, lean channels, and lean feedback. The findings indicate that communicators’ skills particularly social intelligence skills, comprehension skills, and expression skills play a pivotal role in facilitating lean communication. Additionally, lean communication leverages customized information from reliable sources to ensure relevance and accuracy. In the context of lean messaging, integrating elements such as novelty of the message, security of the message, relevance, and conciseness enhances the overall effectiveness of communication. Moreover, lean channels, characterized by fast and direct routes, mobile based options, visual tools, and wide reaching capabilities, significantly contribute to creating streamlined communication. Finally, lean feedback, defined by quickness, clarity, and relevance, serves as a crucial component in maintaining an efficient lean communication process. Together, these features establish a robust framework for optimizing communication processes within organizations.