Survey of an Integrated Incident Reporting System for Commuter Safety

The growing demand for urbanization has heightened the need for efficient systems to safeguard commuter safety, particularly in the transportation industry. Advances in mobile technology, internet connectivity, and artificial intelligence have transformed incident reporting from manual, post incident and eye witness reports into real-time data-driven processes. This review examines the development, application, and efficacy of incident reporting systems, exploring their various types and performing impact assessment on commuter safety. The study also identifies key challenges, including privacy concerns, data reliability, and user engagement, that hinder the effectiveness of the aforementioned systems. This study provides valuable insights into optimizing incident reporting systems for enhanced commuter safety by analyzing the current technological innovations and highlighting future research opportunities.