Analysis of the Effectiveness of the use of Hajj Funds for the Support and Needs of Pilgrims While in Saudi Arabia

Existing Hajj financial management in Indonesia is carried out by the Hajj Financial Management Agency (BPKH), which is responsible for the receipt, development, expenditure, and accountability of Hajj finances. This study aims to evaluate the management of Hajj funds that focuses on accountable transparency, technology-based efficiency, and pilgrim satisfaction. Data was collected through documentation and interviews with selected informants using purposive sampling. The results show that accountable transparency in the management of hajj funds creates efficient allocation of funds, although facility capacity and medical service response are challenges that affect service quality. Efficiency was achieved with a 30% reduction in operational costs through technology, but budget and facility limitations were significant obstacles. Comprehensive quality management of accommodation, transportation, and health services has succeeded in improving pilgrim satisfaction, but the responsiveness of medical services still needs to be improved to meet the desired standards. These findings provide insight into the application of the principles of Good Governance, Efficiency Theory, and Stakeholder Theory in the management of hajj funds and suggest increasing the capacity of medical facilities and services to improve the quality and satisfaction of pilgrims in the future.